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About Scarlet IT
Scarlet IT Soutions delivers poactive Managed IT Services to the greater Mackay & Whitsundays area businesses through our Fixed-Rate IT Service. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your virtual CIO and IT Department, allowing you to focus on running your business and not your technology.
Years of experience
Website Visitors
Projects completed
SLA customers
Prepare for the unexpected with our disaster recovery solutions. We safeguard your data.
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Optimize your IT environment with our virtualization services, reducing costs and improving flexibility.
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We provide professional network installation services, including setup and configuration.
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We offer reliable domain hosting services, providing a secure and stable platform to keep your website.
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Stay connected on the go with our Mobile Internet solutions, offering fast, reliable, and secure access.
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Yes, as part of our IT services supported by the Service Level Agreement (SLA), we offer 24/7 network monitoring and proactive management. This means that our team/systems will continuously monitor your network for any potential issues and take preventive measures to minimize downtime. Our goal is to ensure your systems run smoothly and efficiently, addressing any concerns before they escalate into significant problems
Our phone system is designed to streamline your experience. Upon calling, you will be presented with two options that allow you to connect directly with either our support team or our administrative team. This ensures that your inquiries are directed to the appropriate department for efficient handling, allowing us to provide you with the best possible assistance.
We prioritise providing personalized and accessible support to our clients. Therefore, we do not utilize an outsourced or international helpdesk. All of our staff members are based at our Mackay Branch, allowing us to maintain direct communication and a thorough understanding of our services and client needs. This approach ensures that our team can deliver timely and effective assistance, fostering strong relationships with our clients.
FROM OUR COMPLETED INSTALLATIONS
Work Process
1
We start by understanding your IT requirements to create a tailored solution.
2
We develop a strategy and prototype to ensure the solution aligns with your goals.
3
Our team implements the solution and provides continuous support to keep your systems running smoothly.
CLIENTS REVIEW
Our business was built mainly by referrals. here are a few comments from some of our clients that already hold a service contract with Scarlet IT Solutions.
Blog & news
